AVISTA SUN CITY WEST MEMORY CARE

I wouldn't believe a number of these reviews. As a past employee I can assure you the management would offer bonuses and gifts in exchange for staff to leave positive reviews as well as to have their family and friends leave positive reviews. You can ask any hospice or local fire/EMS team about this place and you will never get a positive response. Their staff are highly unprofessional and uneducated. They significantly overcharge for their rooms and "services". The condition of some of the rooms are questionable, and that includes the kitchen. I would think more than twice before bringing any of my loved ones here. If I could leave zero stars, I would.

Top management- Angie is terrific, Kendra is delightful. The med tech’s and caregivers are efficient, kind and helpful. The team as a whole, makes sure my mother has everything she needs. I’m very happy with her care at Avista Memory Care in Sun City West!

Half the staff at Avista are so unprofessional whenever I go visit my grandpa it’s sad to see. There are very few workers there that are good and one to speak about would be the medtech Kelli second shift, she works all cottages and when she works it’s genuine. She always greats my girlfriend and I as well as takes care of my grandpa. Another staff member is caregiver Valerie another good worker so thank you both for taking the time taking great care of my grandpa.

When I started looking for options for my neighbor and her husband, I told them about Avista and the great things I had heard. After 3 months of our loved one staying at Avista, I am pleased to say the talk of the town is true. Avista specializes in memory care which is why we selected it and we are glad we did. Thanks for making us smile through the tough times

Melanie's Review 2 of 2: For part 1 of 2 look above under the name Melanie. Thank you! Their hospice care was not ideal either. I asked to be notified when they believed the time was closest & they did not do that. I know that the time cannot always be known but I would've liked it if they paid more attention to that. They did not monitor heart rate or anything medical (which is the standard), we provided that equipment for ourselves. She passed away at 7:45am & they did not call me & I don't believe they checked her hourly like they were supposed to. When a hospice patient stops eating, I really feel they should be checked more than just once an hour. They DID keep her comfortable which is the only thing that ultimately matters. Once she was comfortable, we were able to start the goodbye process. The staff was never that busy during any of my visits!! I wish I had been able to bring her home for hospice care, she would've been monitored more closely! I'm praying for all other families that Angie can get this place in better shape since she has a lot of experience in nursing!! They need more caring staff as they are shorthanded. Please read this review & watch for signs that they've not addressed these things! My mom fell a couple of times too & I took a picture of a bruise she had on the very top left side of her head which I thought was kind of suspicious/concerning. I found it while brushing her hair. Good luck to you all and if you choose Avista I hope you make sure they correct everything I've told you about. I'm not saying they weren't nice because they were. They even let me present to the families about whole food nutrition and using tower gardens and I would present for them anytime in the future but that's nothing in comparison to proper resident care and adequate staffing. God Bless! - Melanie